Legal
Terms and Conditions
Effective from: 18 August 2026
1. Introductory provisions
1.1. These terms and conditions (“Terms”) govern the relationship between Tomáš Neděla, Company ID (IČO) 04818741, with place of business at Mickiewiczova 548/1a, 73601 Havířov - Město, Czech Republic (the “Provider”), providing services under the business name Nedotech, and the customer in connection with server infrastructure services.
1.2. The legal relationship between the Provider and the customer is governed by the laws of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code (the “Civil Code”).
1.3. The Provider’s services are intended for businesses. By submitting a request or concluding a contract, the customer confirms that it acts within its business activity. Consumer protection provisions of the Civil Code and Act No. 634/1992 Coll. apply only if the customer is exceptionally a consumer.
2. Scope of services
2.1. The specific scope, parameters and conditions of the service are always defined by an individual offer, order or contract (the “Contract”).
2.2. The Provider offers in particular:
- design and build of custom dedicated servers,
- operation of dedicated servers and private server infrastructure,
- GPU infrastructure and compute systems,
- installation and configuration of virtualization environments (mainly Proxmox VE),
- design and configuration of VM environments, storage and backups,
- provisioning and management of high-performance virtual servers (VPS),
- operational background for the agreed server service,
- individual placement of customer-owned equipment (housing) after prior technical agreement,
- long-term management of server infrastructure and operational supervision.
3. Conclusion of the Contract
3.1. The presentation of services on the Provider’s website is for information only and does not constitute an offer within the meaning of Section 1732(2) of the Civil Code. The Provider is not obliged to conclude a Contract.
3.2. Submitting a request through the website form or by email is not a binding order and does not create a right to service provisioning.
3.3. The Contract is concluded by written confirmation of an individual offer or order, or by concluding a contract for work, a service contract or another express agreement between the Provider and the customer. Email communication is considered written form.
3.4. Each request is reviewed individually according to technical possibilities, capacity, security rules and operating conditions.
4. Prices and payment terms
4.1. Prices are agreed individually for each project. The final price depends mainly on the scope of work, hardware type, power draw, network requirements, management scope, requested availability and technical complexity.
4.2. Payment terms, billing periods and due dates are part of the Contract. Unless agreed otherwise, invoices are due within 14 days of issue.
4.3. In case of late payment, the Provider may charge statutory default interest under Czech Government Regulation No. 351/2013 Coll. If payment is more than 14 days overdue, the Provider may restrict or suspend the service after prior notice; the customer’s obligation to pay the agreed price remains unaffected.
5. Operating conditions and availability
5.1. Availability, network integration, power draw, response times and operational support parameters are agreed individually in the Contract according to the specific technical solution.
5.2. Unless expressly agreed otherwise, information on the website is for general information only and does not constitute a guarantee of any specific level of availability, capacity or response time.
5.3. Network connectivity is a technical part of the operation of the agreed server service and is not provided as a standalone publicly available internet access service.
5.4. The Provider may perform planned infrastructure maintenance. The Provider informs the customer in advance of planned maintenance expected to affect service availability, in the manner agreed in the Contract.
6. Customer obligations
6.1. The customer must use the services in accordance with the laws of the Czech Republic and the Contract. In particular, the customer must not use the services to distribute unlawful content, infringe third-party rights, or endanger the security or stability of the Provider’s infrastructure.
6.2. The customer is responsible for the data and software operated on the agreed infrastructure and for the actions of persons to whom it grants access.
6.3. For individual housing of customer-owned equipment, the customer must comply with the technical and operating rules agreed in advance (dimensions, power draw, cooling, access model, network integration).
6.4. In case of breach of this article, the Provider may restrict or suspend the service after prior notice; in serious cases (especially unlawful conduct) also without prior notice.
7. Liability
7.1. The Provider’s liability for damage is governed by the Civil Code and the Contract. The Contract may limit compensation for damage; under Section 2898 of the Civil Code, liability for damage caused intentionally or by gross negligence, or for harm to a person’s natural rights, cannot be excluded or limited.
7.2. The Provider is not liable for damage caused by the customer’s data or software, by improper use of the service by the customer, or by circumstances excluding liability within the meaning of Section 2913(2) of the Civil Code (force majeure).
7.3. Unless agreed otherwise in the Contract, the customer is responsible for backing up its own data beyond the agreed scope of the backup service.
8. Term and termination
8.1. The term of the Contract, notice periods and termination conditions are agreed individually in the Contract.
8.2. After termination, the Provider will, at the customer’s request, allow the customer to retrieve its data or equipment within a reasonable period; details are set out in the Contract.
9. Privacy
Personal data processing is governed by the Privacy Policy.
10. Final provisions
10.1. The Provider may amend these Terms. The version effective on the date of conclusion of the Contract applies to the contractual relationship, unless the parties agree otherwise.
10.2. Disputes shall be resolved primarily amicably. If no agreement is reached, the courts of the Czech Republic have jurisdiction.
10.3. If any provision of these Terms is or becomes invalid, the validity of the remaining provisions is not affected.
10.4. In case of any discrepancy between the Czech and English versions of these Terms, the Czech version prevails.
Contact
Questions about these Terms should be sent to: [email protected]